Delete your ZELVU account and data
Submit a deletion request to Lex Orbis Education (OPC) Private Limited without installing the app or signing in. Use the email linked to your account. Do not send your password, OTP, payment details or identity documents here.
What happens next
- Send the request below and keep its reference number.
- The privacy team verifies account ownership using your registered contact details. Submitting this form does not immediately delete or disable an account.
- After verification, the team processes deletion of your account and associated personal data, including profile details, learning progress and user-provided content, subject to required retention.
ZELVU services can share one account. State whether your request covers the entire account or only a particular service. Full-account deletion ends access across connected services and can remove saved progress.
Payment, accounting, dispute and security records may need to be retained for applicable legal or security requirements. The team will explain any retained records and their applicable retention period. This request and its handling record are retained under the privacy-support retention policy, currently 36 months, subject to legal obligations.
Deleting an account does not itself cancel a Google Play subscription. Cancel recurring billing separately in Google Play subscriptions to prevent future charges.
In ZELVU 1.2.10 or later, open Profile → Delete account and data. In an earlier version, open Profile → Privacy policy → Delete account and data. You can use this same page after uninstalling the app.